Customer Support
- support@thikano.in
- Phone
- +91 93154 18331
- Support hours
- Monday to Saturday, 9:00 AM to 7:00 PM IST, excluding public holidays.
- Address
- A 559/4A New Ashok Nagar, New Delhi - 110096
What We Can Help With
- App or website account access, early-access registration, and profile support.
- Property listing, tenant record, booking, purchase, rent calculation, receipt, and chat workflow questions.
- Razorpay payment status, duplicate payment checks, failed payment follow-up, and refund requests.
- Policy questions related to privacy, terms, cancellation, refunds, and service delivery.
Payment and Refund Queries
For payment-related requests, please include your registered name, registered phone/email, transaction date, amount, Razorpay payment ID or order ID if available, and a short description of the issue. We normally acknowledge support requests within 2 business days.
Grievance Contact
For privacy or legal-policy concerns, contact the Privacy Compliance Officer at legal@thikano.in with the subject line "Thikano Policy Request".